Eat AI Support

Need help? We are a small team and we answer personally.

Contact Us

We typically respond within 24 hours on business days. For urgent issues (app crashes, billing), please include your device model and iOS version.

How does Eat AI estimate calories?: Our AI analyzes the photo you submit, identifies ingredients and portion sizes, and returns calorie and macro estimates. Estimates are approximations. For medical or clinical accuracy, consult a registered dietitian.
Why did my scan fail?: Make sure the photo is well-lit and shows the full meal. Blurry or obstructed photos reduce accuracy. If scans consistently fail, email us with a sample photo.
How do I cancel my subscription?: Open iOS Settings > Apple ID > Subscriptions > Eat AI > Cancel Subscription. You will retain access until the end of your billing period. Refunds are handled by Apple under their standard App Store policy.
Can I use Eat AI without an account?: Yes. Eat AI creates an anonymous account on first launch. You can optionally sign in with Apple or Google to sync across devices.
How do I delete my data?: Email support@trialanderror.ai with "Delete my account" in the subject. We will remove your Firebase record and any saved images within 30 days. See our Privacy Policy for details.
Is my data private?: Yes. We do not sell data, do not use your photos to train third-party models, and do not run ad networks in the App. Read the full Privacy Policy.
Does Eat AI work offline?: Partially. You can view saved meals offline. New scans require an internet connection because the AI runs in the cloud.
Feature request or bug report?: We love both. Email us with as much detail as you can share.

Eat AI is operated by Trial and Error Inc. United States.